Terms & Conditions

1. Order Acceptance & Confirmation

1.1 Your submission of an order through our website constitutes a request to purchase the selected home appliances (Mini Juicer, Humidifier, Water Dispenser). This request does not form a binding contract until we issue a formal order confirmation email to your provided address.1.2 The order confirmation email will include your unique order number, item details (model, quantity, specifications), total cost (including shipping, taxes, and any applicable fees), and shipping address. You must review this email within 24 hours of receipt and notify us immediately of any errors—we cannot modify orders after they have been processed for shipping (typically within 1 business day for small appliances).1.3 We reserve the right to reject or cancel orders for the following reasons, with prompt written notification to you:
  • Stock Shortages: If an appliance is unavailable due to unforeseen inventory issues (e.g., manufacturer delays, high demand), we will notify you within 2 business days and issue a full refund to your original payment method (no deductions or administrative fees).
  • Pricing Errors: If a product is listed at an incorrect price due to website glitches, typographical errors, or system malfunctions (e.g., a £50 Mini Juicer mistakenly listed as £5), we will cancel the order and explain the discrepancy. We will not honor incorrect prices unless explicitly confirmed in writing by a store manager.
  • Incomplete/Invalid Address: If your shipping address is missing critical details (e.g., house number, apartment unit, postcode) or is deemed invalid by our carrier (e.g., non-deliverable location), we will contact you via email/phone to verify. If we do not receive a response within 5 business days, we may cancel the order to avoid delivery delays or lost items.
  • Suspected Fraud: We may cancel orders if we detect fraudulent activity, including but not limited to: invalid payment cards, multiple orders to the same address using different payment methods, or orders shipping to high-risk locations. We will provide limited details to protect against fraud and may require additional verification (e.g., proof of address, copy of ID) before processing future orders.

2. Payment Terms

2.1 Accepted Payment Methods: We accept the following secure payment options for UK orders:
  • Major credit/debit cards (Visa, Mastercard, American Express)
  • PayPal
  • Apple Pay
  • Klarna (buy now, pay later): Available for orders over £50 GBP, allowing split payments into 3 interest-free installments. Klarna’s approval is subject to their credit check, and their terms and conditions apply (see Klarna’s website for details on late fees, payment schedules, and eligibility).

    2.2 Payment Security: All payments are processed through PCI DSS-compliant payment gateways. We never store full credit card numbers, CVV codes, or bank account details on our servers—your financial data is encrypted and protected by industry-leading security measures (e.g., SSL/TLS encryption, tokenization).

    2.3 Deposits for Custom Items: For personalized appliances (e.g., branded Water Dispensers, engraved Mini Juicers), a 30% non-refundable deposit is required at order placement to cover material and production costs. The remaining 75% of the total cost is due before shipping—we will notify you via email when payment is required. If you cancel a custom order after production has started (confirmed via email), the deposit will not be refunded; if canceled before production begins, the deposit will be refunded within 7 business days.

    2.4 Payment Processing & Failed Payments: Credit card/PayPal/Apple Pay payments are processed immediately upon order confirmation. If a payment fails (e.g., insufficient funds, expired card, fraud alert), we will notify you via email to update your payment details within 3 business days. Failure to provide valid payment within this period may result in order cancellation, and we reserve the right to restrict future purchases if multiple payment failures occur.

3. Product Descriptions & Variations

3.1 We strive to provide accurate, detailed descriptions of all home appliances (including specifications, capacity, functionality, safety features, and care instructions) on our website. However, minor variations may occur due to manufacturing processes, and these variations do not constitute a breach of these terms if they are trivial or do not affect the product’s intended use:
  • Capacity Variances: Mini Juicer bowls, Humidifier water tanks, and Water Dispenser reservoirs may have a ±5% capacity variance (e.g., a “300ml Mini Juicer” may hold 285–315ml, a “2L Humidifier” may hold 1.9–2.1L)—this is normal for household appliances and does not impact performance.
  • Performance Minorities: Humidifier mist output may vary ±10% (depending on room humidity and temperature), and Mini Juicer motor speed may vary ±50RPM—all appliances still meet our quality standards for functionality.
  • Aesthetic Differences: Product colors (e.g., white Humidifiers, stainless steel Mini Juicer accents) may vary slightly between production batches or due to screen resolution differences—this does not affect the appliance’s use.

    3.2 If a product differs significantly from its description (e.g., a “hot & cold Water Dispenser” that only dispenses cold water, a “CE-certified Mini Juicer” without safety certifications, a “12-hour runtime Humidifier” that only runs for 4 hours), you may return it under our Return & Exchange Policy for a full refund or replacement at no cost to you.

4. Shipping & Delivery

4.1 Shipping terms are governed by our separate Shipping Policy, which outlines destinations, costs, timelines, tracking procedures, and packaging standards for appliances (e.g., protective padding for Mini Juicers, secure wrapping for Water Dispensers). By placing an order, you agree to the terms of this policy.4.2 We are not liable for delivery delays caused by third-party carriers (e.g., Royal Mail, DPD) due to circumstances beyond our control, including but not limited to: weather events (e.g., heavy rain, snow), carrier strikes, customs delays (for remote UK regions), or logistical disruptions. We will, however, assist you in tracking your order and filing claims with the carrier if an item is lost or damaged during transit.4.3 Risk of loss or damage to the appliances passes to you upon delivery (or upon confirmation of delivery by the carrier, e.g., signature, delivery scan). If you suspect a delivery is missing or damaged, you must notify us within 24 hours of the carrier’s “delivered” status (see our Return & Exchange Policy for claims procedures).4.4 We do not ship large appliances (e.g., floor-standing Water Dispensers, full-size Humidifiers) to PO boxes—these items require a physical street address with access for courier delivery (e.g., ground-floor entry for heavy Water Dispensers).

5. Returns & Exchanges

5.1 Returns and exchanges are governed by our separate Return & Exchange Policy, which outlines eligibility criteria (e.g., unopened/unused appliances, manufacturing defects), request procedures (e.g., email submission, photo requirements), timelines, and refund/exchange processes. By placing an order, you agree to these terms.5.2 We reserve the right to reject returns that do not meet the eligibility requirements (e.g., used Mini Juicers with pulp residue, Humidifiers with water stains, final sale items). If a returned item is rejected, we will notify you via email and arrange for the item to be returned to you at your cost (shipping fees will be invoiced separately).5.3 Refunds will be issued to the original payment method unless otherwise requested in writing and approved by our team. Refund processing times may vary based on your financial institution (typically 3–5 business days for credit cards, 7–10 days for PayPal, and up to 14 days for Klarna installments).

6. Liability & Indemnity

6.1 Limitation of Liability: Our liability for any claim arising from your order (e.g., defective appliances, delivery errors, breach of these terms) is limited to the purchase price of the affected item(s). We are not responsible for indirect, incidental, consequential, or punitive damages, including but not limited to:
  • Personal injury from improper use (e.g., using a Mini Juicer without the safety guard, overfilling a Humidifier leading to water damage, touching hot components of a Water Dispenser without protection).
  • Property damage (e.g., water damage to floors from a leaking Humidifier, scratches to countertops from a Mini Juicer’s base, electrical damage from plugging an appliance into the wrong voltage).
  • Loss of use (e.g., a delayed Water Dispenser missing a family gathering, a defective Mini Juicer preventing meal prep).
  • Costs incurred from third-party services (e.g., purchasing a replacement Humidifier from another retailer due to a delay).

    6.2 This limitation of liability does not apply to liability for death or personal injury caused by our negligence, fraud, or intentional misconduct, or to any other liability that cannot be limited under applicable UK law (e.g., violations of the Consumer Rights Act 2015).

    6.3 Indemnity: You agree to indemnify and hold us harmless from any claims, damages, losses, or costs (including reasonable legal fees) arising from:
  • Your improper use of our appliances (e.g., failing to follow the user guide for a Mini Juicer, using tap water in a Humidifier that requires distilled water).
  • Your failure to provide accurate information (e.g., an incorrect shipping address leading to a lost Water Dispenser, false details about room size leading to a mismatched Humidifier).
  • Your violation of these Terms & Conditions or any applicable UK laws/regulations (e.g., reselling customized appliances in violation of our intellectual property rights).

7. Intellectual Property

7.1 All content on our website (including product images, descriptions, logos, brand names, user guides, and safety instructions) is our intellectual property or licensed to us by third parties. You may not copy, reproduce, distribute, modify, display, or create derivative works from this content without our prior written permission.7.2 Appliance designs (e.g., the compact shape of our Mini Juicers, the mist nozzle design of our Humidifiers, the drip tray layout of our Water Dispensers) may be protected by patents, trademarks, or copyrights—unauthorized replication, sale, or distribution of these designs is prohibited.

8. Data Privacy

8.1 We collect, use, and protect your personal information in compliance with the General Data Protection Regulation (GDPR) (Regulation (EU) 2016/679) and the UK Data Protection Act 2018. Our Privacy Policy outlines:
  • The types of personal information we collect (e.g., contact details, payment data, product preferences).
  • The purposes for which we use your information (e.g., order fulfillment, customer support, personalized recommendations).
  • Your rights to access, correct, delete, or opt out of data sharing.

    By placing an order, you consent to the collection and use of your data as described in this policy.

9. Changes to Terms & Conditions

9.1 We may revise these Terms & Conditions from time to time to reflect changes in:
  • Business practices (e.g., new appliance lines, updated shipping carriers, changes to customization options).
  • Legal requirements (e.g., updates to consumer protection laws, changes to safety standards for electrical appliances).
  • Industry standards (e.g., new certifications for energy efficiency, updated care guidelines for BPA-free materials).

    9.2 Updated terms will be posted on our website with a “Last Revised” date at the top. Your continued use of our services (e.g., placing new orders, accessing our website, engaging with customer support) after the revision date constitutes acceptance of the updated terms.

    9.3 For significant changes (e.g., modifications to payment terms, liability limits, return policies, or data privacy practices), we will notify you via email (if you have opted in to promotional communications) at least 7 days before the changes take effect. If you do not agree to the updated terms, you may cancel any pending orders (if not yet shipped) without penalty.

10. Governing Law & Dispute Resolution

10.1 These Terms & Conditions are governed by the laws of England and Wales, United Kingdom, without regard to its conflict of laws principles.10.2 Any disputes arising from or related to your order or these terms will first be addressed through good-faith negotiation. If a dispute cannot be resolved through negotiation within 30 days of initial contact, you agree to submit the dispute to binding arbitration in Birmingham, England, in accordance with the rules of the Chartered Institute of Arbitrators (CIArb). Arbitration will be conducted by a single arbitrator, and the decision will be final and binding on both parties (subject to limited appellate rights under UK law).10.3 You waive the right to participate in a class action lawsuit or class-wide arbitration related to any dispute arising from these terms. This waiver applies to all claims, whether individual or collective, and is enforceable under UK law.

11. Termination

11.1 We may terminate our services to you (e.g., refuse future orders, suspend access to our website, cancel pending orders) if you repeatedly violate these Terms & Conditions, including but not limited to:
  • Submitting fraudulent orders or providing false information.
  • Returning non-eligible items multiple times (e.g., used appliances, final sale products).
  • Engaging in abusive or harassing behavior toward our customer support team.

    11.2 Termination will not affect any rights or obligations that have already arisen (e.g., payment for existing orders, returns for defective products) before termination. We will notify you of termination via email, and you may appeal the decision by providing additional information within 10 business days.

12. Miscellaneous

12.1 Entire Agreement: These Terms & Conditions, together with our Privacy Policy, Shipping Policy, and Return & Exchange Policy, constitute the entire agreement between you and us regarding your purchase of home appliances. They supersede all prior or contemporaneous agreements, communications, or understandings (whether oral or written).12.2 Severability: If any provision of these terms is found to be invalid or unenforceable by a court or arbitrator, the remaining provisions will remain in full force and effect.12.3 Waiver: Our failure to enforce any provision of these terms does not constitute a waiver of that provision or any other provision.
By placing an order with our store, you acknowledge that you have read, understood, and agreed to these Terms & Conditions. If you have any questions or concerns, please contact our customer support team at sundae-bulb3t@icloud.com before placing an order.