Privacy Policy

Privacy Policy
Information We Collect
To deliver a safe, tailored shopping experience for your home appliances (Mini Juicer, Humidifier, Water Dispenser) and ensure order accuracy, we collect personal information in strict compliance with the General Data Protection Regulation (GDPR) and UK Data Protection Act 2018:
  • Contact & Shipping Details: Full name, email address, phone number, and shipping address (including access notes for large items like Water Dispensers, e.g., “ground-floor delivery only”). This enables secure delivery and critical updates (e.g., shipping confirmations for Humidifiers, delivery windows for Mini Juicers).
  • Payment Information: Processed exclusively through secure third-party gateways (Visa, Mastercard, PayPal, Apple Pay). We never store full credit card numbers, CVV codes, or sensitive financial data—your payment details are protected by end-to-end encryption and PCI DSS compliance.
  • Product-Specific Data:
  • For Mini Juicers: Voluntarily provided details like usage (e.g., “daily fruit juicing vs. occasional use”), capacity needs (e.g., “300ml for single servings, 500ml for families”), and power preference (e.g., “electric vs. manual”) to recommend suitable options.
  • For Humidifiers: Room size (e.g., “small bedroom vs. large living room”), feature needs (e.g., “ultrasonic vs. evaporative, night light”), and water tank capacity (e.g., “1L for overnight use, 3L for all-day”) to match functionality.
  • For Water Dispensers: Usage (e.g., “home office vs. family kitchen”), temperature needs (e.g., “cold-only vs. hot & cold”), and capacity (e.g., “5L tabletop vs. 10L floor-standing”) to ensure practicality.
  • Website Usage Data: Browsing activity (e.g., views of Mini Juicer speed specs, Humidifier mist output guides) and cookie data (to save preferred appliance types for future visits). Cookies are optional—see “Your Privacy Choices” for opt-out details.
How We Use Your Information
Your data is used solely for legitimate, transparent purposes tied to your appliance purchase—no unapproved use:
  1. Order Fulfillment: Process, pack, and ship items; share user guides (for Mini Juicer assembly, Humidifier maintenance) and tracking links via email.
  1. Customer Support: Respond to inquiries (e.g., Mini Juicer clogging issues, Humidifier leak problems, Water Dispenser temperature errors) and resolve defects via sundae-bulb3t@icloud.com.
  1. Personalized Updates: Send appliance-related news (e.g., new compact Mini Juicers, quiet Humidifiers, energy-efficient Water Dispensers) only if you opt in—unsubscribe anytime via email links.
  1. Legal Compliance: Maintain order records for tax purposes, adhere to UK safety standards (e.g., CE-certified Mini Juicers, BPA-free Humidifier tanks), and comply with consumer protection laws.
Data Security
We prioritize protecting your sensitive information—especially details tied to payment and delivery—with industry-leading measures:
  • All data transmitted between your device and our platform is encrypted via SSL/TLS protocols (indicated by “https://” and the browser padlock icon).
  • Personal data is stored on UK-based, password-protected servers with firewalls and regular security audits—only authorized team members (trained in GDPR) can access necessary details (e.g., delivery addresses for Water Dispensers).
  • Third-party partners (payment processors, UK carriers like Royal Mail, DPD) are contractually bound to keep your data confidential, comply with GDPR, and only use it to fulfill their service (e.g., delivering a Humidifier to Birmingham).
Your Data Rights (Under GDPR)
You have legally protected rights regarding your personal information, which we facilitate free of charge:
  • Access: Request a copy of all data we hold about you (e.g., Water Dispenser order details, saved Mini Juicer capacity preferences).
  • Correction: Update inaccurate information (e.g., a changed shipping address for Humidifiers).
  • Erasure: Request permanent removal of your data (“right to be forgotten”)—we retain minimal records only for tax/legal compliance (e.g., order invoices).
  • Restriction: Ask us to limit data use (e.g., pause promotional emails while keeping order updates active).
  • Data Portability: Request your data in a machine-readable format (e.g., CSV) to share with another retailer.
To exercise these rights, email our support team at sundae-bulb3t@icloud.com—we respond within 1 month (per GDPR requirements) and may ask for proof of identity to protect your privacy.